FAQs
Shipping & Delivery — Everything You Need to Know
Every Carenest order is packed with care and sent out with the intention of reaching you just as it left us — perfectly.
🕒 Order Processing
Before anything ships, every order goes through a careful quality check. Please allow 3–5 business days for processing and packing.
🚚 Delivery Timeframes
🇺🇸 United States Shipped via USPS or FedEx Estimated delivery: 15–20 business days after dispatch
🌍 International Orders Estimated delivery: 15–30 business days depending on your location
Delays can occasionally occur due to customs clearance, weather, peak seasons, or global logistics. We appreciate your patience — your order is always on its way.
🔍 Track Your Order
Once your order ships, you'll get a confirmation email with a tracking number. You can also check your shipment status anytime on our Track Your Order page.
❌ Cancellations & Address Changes
Need to cancel or update your shipping address? Reach out to us within 24 hours of placing your order.
📧 carenest.net@gmail.com Subject line: CANCEL MY ORDER or ADDRESS CHANGE
Once an order has shipped, we're unable to make changes or cancellations.
🚪 Missed Deliveries
Carriers will attempt delivery up to two times. If both attempts are unsuccessful, the package may be returned to us. Please note that re-shipping may carry an additional fee.
💥 Damaged or Defective Items
If your order arrives damaged, we'll make it right — no questions asked.
Email us at carenest.net@gmail.com with:
- Your order number
- Clear photos of the damaged item
We'll arrange a free replacement as quickly as possible.
🤝 Still Have Questions?
Our support team is here whenever you need us. 📧 carenest.net@gmail.com — We aim to respond within 24 hours.